Frequently Asked Questions
Everything you need to know about ZONESUN packaging solutions and services.
What types of packaging machinery does ZONESUN specialize in?
We specialize in a wide range of industrial packaging equipment, including automatic filling machines, capping machines, labeling machines, leather cutting tools, and heat shrinking equipment tailored for various production scales.
Do you offer international shipping for heavy machinery?
Yes, we ship worldwide. For large equipment, we offer sea freight, air freight, and express delivery options (DHL, FedEx, UPS). Shipping costs and lead times vary based on the destination and the weight of the machinery.
Can I request a custom-built machine for my specific product?
Absolutely. ZONESUN provides OEM/ODM services. Our engineering team can customize machine components, such as filling nozzles, molds, and conveyor belts, to match your specific bottle shapes or material requirements.
What kind of technical support and warranty do you provide?
All ZONESUN machines come with a one-year warranty. We provide lifetime technical support, including video tutorials, online troubleshooting, and replacement parts availability to ensure your production line stays active.
What payment methods do you accept for bulk orders?
We accept various secure payment methods, including T/T (Bank Transfer), Western Union, and major credit cards. For large industrial orders, we can discuss structured payment terms.
How can I verify if a machine is compatible with my product before purchasing?
We highly recommend sending us samples of your containers, caps, or materials. Our technicians will perform testing on our machines and send you a video of the results to ensure 100% compatibility before you finalize your order.